Policies


Yarn & Studio

All yarn is dyed in my house, which is a pet-friendly home. Pets are not near the yarn. 

The nature of the hand-dyed yarn is that each skein is unique even within the same color lots.

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Washing

All yarns are thoroughly washed and rinsed before sent out. All though all that has been done some colors just like when you wash new clothes of certain colors will bleed slightly. If you wash and block your finished items use cold water to keep the fibers pores closed.

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Payments

All orders must be paid in full before they are filled and shipped.

I accept credit cards, PayPal, Shop, and Apple pay as payments for all items. 

We are striving to be as eco-friendly as we can. So that being said we will not send out paper invoices. If you have a problem with receiving your electronic invoice after purchase please let me know and I will get that to you. 

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Returns, Cancellations/Refunds, and Exchanges

If you have any problems with your orders please let me know!

Returns:

To ensure the condition of the items stays the same from me to you all returned items will only be accepted still in the original mailing package. Once a package is opened it is no longer returnable

Cancellations/Refunds:

If you decide to cancel the order before it is shipped a full refund will be issued. If the package is already shipped and you wish the cancel it must be returned unopened in the original mailing package. 

Shipping is an expense that neither one of us can get back if you have decided that you don't want your yarn. For this reason, there are no refunds on shipping.

Exchanges:

Exchanges are not available.

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Shipping

Please remember that I am one person running this business myself, and I want to get your new yarn babies to you as soon as possible. 

Ready to order yarn:

Packages are sent out weekly. Of course like I stated before I am one person and I will do my best to get as many orders shipped as I can each week. 

Dyed to Order/Pre-ordered

If you have ordered a colorway that is out of stock. There will bel a little bit of a wait as we are on the yarn supplier's time as well. Most times it takes no more than a week to receive the yarn blanks and then a week for me to have the yarn ready to ship. It takes a little more time, but you will have yarn that was dyed just for you! This is the beauty of the dye to order/pre-ordered yarn.

Methods of shipping:

I do all shipping through USPS at this time.

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